NewSouth Window- Concierge (Bonita Springs) at Window Nation

Now backed by the nationwide reach of Window Nation, NewSouth Window Solutions delivers the same trusted local craftsmanship with even more opportunity to grow and innovate. At NewSouth, we’re proud to transform homes across the Southeast with high quality windows and doors designed to stand up to the region’s climate and elevate everyday living. For years, homeowners have chosen NewSouth for our craftsmanship, customer focus, and commitment to doing things the right way. Now, as part of the Window Nation family, we’re entering an exciting period of growth that brings added stability, expanded resources, and new opportunities for our teams. If you want to make an impact, grow your career, and be part of a company that invests in you, you’ll find your next chapter here. We are seeking a highly organized, personable, and detail-oriented Concierge to be the main point of contact for new customers during their installation journey. This fully onsite role is all about creating a seamless and professional experience — offering the kind of "white glove treatment" that sets NewSouth apart. Responsibilities • Serve as the primary point of contact for all new customers after purchase • Proactively reach out to customers to provide a warm introduction and outline next steps • Deliver status updates throughout the production and installation process • Respond to customer questions or concerns, acting as a liaison to internal departments (production, scheduling, service, etc.) • Collect and document customer feedback to ensure satisfaction and support continuous improvement • Keep all customer files, notes, and documents accurately updated in the CRM system • Ensure the security and confidentiality of customer documents and information • Partner with internal teams to anticipate and resolve potential issues before they impact the customer • Maintain a professional, friendly, and solutions-oriented tone in all interactions Qualifications • 1–3 years of customer service experience, preferably in a phone-based or call center role • Excellent communication and relationship-building skills • Strong computer skills, with the ability to multitask and update systems while speaking with customers • Exceptional attention to detail and organizational skills • Professional, patient, and empathetic demeanor • Self-starter with a problem-solving mindset and task-oriented focus • Spanish bilingual strongly preferred What We Offer: ~ Competitive pay ~ Full benefits package including medical, dental, vision, life, and 401(k) retirement options ~ Paid time off ~ Growth opportunities within a rapidly expanding company ~ A supportive team culture where your contributions matter   Why NewSouth Window Solutions? At NewSouth, we know that when our people grow, our company grows. We’re committed to helping you build a rewarding career while being part of a team that values hard work, reliability, and collaboration. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.