RTSM Program Manager at Veeva Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role The Program Manager serves as the definitive owner of success, functioning as the executive partner who ensures strategic cohesion across Veeva's RTSM teams to maximize customer value. Your mission is to secure customer success with intensity, optimize the adoption of our solutions, and identify opportunities for massive, long-term growth. This role is highly collaborative requiring strategic thinking, strong program management skills, and the ability to mentor others. You will work closely with Product, Sales, Design, and Project Management teams to create impactful experiences that drive adoption and site success. What You'll Do • Own and drive the successful execution of Veeva RTSM implementations at our strategic accounts, ensuring measurable business impact • Define governance and oversight including KPI's and partnership initiatives with RTSM partners • Act as the ultimate program governance leader by proactively anticipating risks, resolving complex internal and external challenges (the first line of escalation), and inspiring excellence across diverse project teams • Ensure long-term success and continuity by overseeing smooth transitions from Build into Maintenance • Communicate proactively and with executive clarity, ensuring all stakeholders at all levels are fully aligned, informed, and motivated to achieve world-class results Requirements • Proven track record of leading large-scale and complex programs • Demonstrated success leading global teams to deliver complex, multi-system implementations with measurable impact • Strategic thinker with experience defining technology roadmaps that modernize operations and enable transformation • Executive communicator capable of influencing decisions and building alignment across diverse stakeholder groups • Resilient problem solver who thrives in ambiguity, negotiates with confidence, and drives accountability without authority • Collaborative leader skilled in orchestrating multiple internal and external teams while maintaining high delivery cadence • Excellent communication in English (both written and verbal) Nice to Have • Previous experience with large-scale Software as a Service (SaaS) implementations in the highly regulated GxP environment #RemoteCroatia Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [Upgrade to PRO to see contact].