Commercial Recoveries Analyst at South West Water

Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service.  We are committed to helping our customers lower water use and reducing costs. As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.  Are you passionate about data analysis and eager to drive recovery solutions in a commercial setting? Are you a data-driven professional with a keen eye for detail? We currently have an opportunity for a Data Analyst to join our dynamic team based in Exeter. Joining us on a full-time 12 month FTC basis, you will receive a competitive salary of £30,000 per annum plus an excellent range of company benefits and rewards.   About the role   In this role, you will report on commercial recovery activity, analyse trends and provide insightful data analysis and insights to support the recovery of outstanding payments. You will ensure specific recovery processes are performing optimally, identify potential issues through data analysis, and help support the business by implementing effective solutions. You will also be providing assistance on a project for a new billing system for the company and helping the wider Data Team as needed. Additionally, you will document processes and map collection strategies, ensuring clear communication with key stakeholders, including our Senior Leadership Team. If you're ready to make a significant impact, apply today! What you’ll be doing: • Develop and maintain comprehensive commercial debt recovery reporting. • Provide data analysis and insight to support the recovery of outstanding customer payments and the financial sustainability of PWS. • Support management in monitoring collections performance throughout the month. • Proactively monitor collection strategies through reporting and account-level analysis. • Support the production of daily, weekly, and monthly management reporting. • Identify trends in productivity and operational performance to drive improvement. • Support the development and maintenance of collections performance scorecards. • Use data analysis to proactively identify opportunities to improve process efficiency and effectiveness. • Deliver regular performance overview updates to key stakeholders. • Provide overall support to the Data Team on data-related queries. What we are looking for: • We are looking for a proactive and analytical individual who can combine strong technical capability with effective collaboration. You will be able to demonstrate: • Capability in managing billing and financial-related data accurately and confidently • Proven experience in data analysis, including the use of SQL and Power BI • Strong analytical skills, with the ability to identify anomalies, trends, and risks within data • Experience of leading actions within teams and supporting delivery of agreed outcomes • Excellent attention to detail, with a demonstrated ability to identify and correct errors • Evidence of strong oral and written communication skills, with the ability to present insights clearly to stakeholders • A proven ability to identify improvement opportunities and support the delivery of effective solutions • Confidence to constructively challenge existing thinking and processes, generating and embracing innovative ideas • A flexible approach to work, with the willingness and ability to take on new challenges as required What's in it for you: • Pennon Water Services is part of the Pennon Group, who are one of the largest companies in the South West. In return for our people’s hard work and commitment, you will receive the opportunity for ongoing development and training for a long-term career with us, as well as an excellent range of benefits including: • Generous holiday allowance plus bank holidays • Buy or sell annual leave to offer you extra flexibility • Buy a bike and safety equipment tax-free, through our Cycle to Work scheme • Invest in Pennon Group Plc through our employee share schemes • We support our people by offering a free, confidential Employee Assistance Programme • Look after your wellbeing with our Champion Health support platform • Enjoy free eye tests and discounts on frames and lenses at Specsavers • Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox • A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage and more • A discretionary Bonus • Competitive Contributory Pension Closing Date: 5th January 2026 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.   Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.