Regional Director of Health Center Operations at Planned Parenthood of the Pacific Southwest

Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: [Upgrade to PRO to see link] Care. No Matter What. The Regional Director of Health Center Operations provides strategic and operational leadership for a portfolio of PPPSW health centers. This role is responsible for the overall operations, performance, and success of assigned sites, ensuring each center is high-functioning and delivering exceptional care and service. The Regional Director leads initiatives focused on operational effectiveness, staff engagement, patient experience, change management, and the development of strong health center leadership teams. They are accountable for meeting health center goals by advocating for necessary resources, managing budgets and expenses, leveraging existing systems and tools, and collaborating closely with cross-functional partners across the organization. This position requires regular travel to Riverside County health centers—visiting each health center at least twice per month, and more frequently as needed—to work directly with center leadership and staff in support of both day-to-day operations and long-term strategic objectives. Minimum Requirements: • Bachelor's Degree or equivalent experience in health related field - Required • 5+ years of experience supervising teams of 10+ people in a health care environment - Required, and • 5 + years of experience working in a health care setting, i.e. community health, urgent care or managed care environment, with strong knowledge of health care issues and policies - Required, and • 5 + years of proven experience analyzing data to identify trends and opportunities for continuous improvement - Required, and • 5+ years of proven experience impacting with patient flow efficiencies and patient experience - Required • Master's Degree in Business Management, Health Care Administration or equivalent - Preferred • 1+ years of experience Experience managing multiple locations and/or programs - Preferred In this role, you'll get to: • Responsible for the financial, clinical and operational performance of the health centers including cross-center standardization, and standardized workflows. • Ensures consistent management approach across Health Centers. • Participates in strategic planning and coordinates implementation of operational initiatives. • Oversees Lead Clinicians and Health Center Managers in performing the following: • Interview, hire, and retain health center staff – final decision-making authority jointly with Lead Clinicians and Health Center Managers. • Drives continuous course correction activities for health center operations that are not meeting quality or performance measure expectations. • Provides mentorship and guidance on optimizing effectiveness with health center manager/lead clinician dyad partners. • Holds Lead Clinician and HCM accountable to job responsibilities and meeting established goals/metrics. • Ensures consistent and standardized implementation of new initiatives through providing oversight, direction, and support to the Lead Clinicians and Health Center Managers. • Ensures proactive management of patient access and compliance to scheduling and template management policies; escalates ad hoc and systematic issues to Access Director. • Collaborate with other departments and resource staff to facilitate matrix management model for support, training and performance management • Maintains Quality Management systems within the health centers in conjunction with Clinical Support and Quality Department. • Participates routinely in affiliate-wide leadership meetings and shares best practices to other affiliate leaders. • Aligns with the direction provided by the Clinical Quality and Support Group. • Enforces performance standards and programmatic compliance. • Ensures compliance to Planned Parenthood clinical standards and quality of medical care by identifying areas of improvement, communicating perceived needs to appropriate persons, and participating/leading in development of improvement plans. • Works in collaboration with Lead clinicians and MA Supervisor to ensure MA clinical staff meet or exceed competencies. • Responsible for ensuring clinical center staff are aware of roles and understand available resources for supportive team collaboration. • Ensures lead clinician accountability to ensure adherence to provider workflows, top of license work, and leveraging of technology and EHR Optimization. • Provides fiscal oversight of health centers by partnering with the Finance Department to create and manage operational and capital budgets, and to ensure supply and consumable inventories are cost effective and meet health center needs. • Achieves key operating and financial benchmarks, based on PPFA standards, that define the organization as a leading Planned Parenthood affiliate. • Provides consistent and routine updates on health center finance and revenue cycle performance, including monthly operating reports. • Assists in the development and implementation of finance, revenue cycle and budgetary objectives for health centers. • Ensures implementation of initiatives in support of short and long-term goals, including creation of milestones, budgets, allocation of resources, metrics, process review, and making mid-course corrections as needed. • Manages Health Center Managers and Lead Clinicians to ensure implementation and maintenance of best practices for PPPSW in areas of finance, revenue cycle, and patient access. Ensure Health Center Managers and Lead Clinicians: • Routinely monitor and promote proactive intervention in areas affecting expenses, clinician productivity, patient access, and revenue cycle such as staffing and OT levels, registration, scheduling of appointments, no show rates, appointment cancellations, charge entry, and coding; developing and implementing remediation plans • Establish effective communication with clinicians to promote the understanding of monthly practice reports. • Partner with Patient Access and Scheduling Office to identify and communicate health center staffing levels and ensure ratios are maintained. • Partner with Patient Access and Scheduling Office to ensure hours of operation and shift schedules meet the needs of patients and staff. • Provides ongoing evaluation and monitoring of all program and services within the health centers. • Establish effective communication with clinicians to promote the understanding of reports and how their work impacts performance outcomes and our mission. • Manage direct reports (Health Center Managers and Lead Clinicians within the region) and oversee health center team effectiveness: • Ensures compliance to human resources policies and procedures. • Ensures accountability for performance and implements performance management system as appropriate. • Promotes a climate of formalized, intentional, and open communication and information sharing within and across health centers • Provides mentorship and guidance on optimizing effectiveness with health center manager/lead clinician dyad partners. • Ensures that Health Center Managers and Lead Clinicians are competent to fulfill assigned responsibilities and to provide leadership to health center staff. • Motivates leaders within the region to develop a cohesive team focused on clinical, financial, and operational excellence. • Establishes PPPSW as a leading Planned Parenthood affiliate by building and maintaining a talented, dedicated and committed team with the depth and skills that enable PPPSW to effectively execute its strategic plan and achieve organization wide goals. • Leads, supports, trains, and coaches health center leadership / direct reports so that they can carry out their roles effectively and drive high functioning health cent. • Ensures equitable access to quality care and health center services for patients. • Actively promotes DEI learning and awareness - coach and role model for Health Center Managers and Lead Clinicians. We are the power of Planned Parenthood. We are Planned Parenthood of the Pacific Southwest, one of the largest and most prominent affiliates of the most iconic health care organization in the world. We are recognized for the wide array of services we provide and the outstanding education we deliver. We are a prominent and powerful team of health experts who work relentlessly to help our communities sustain their health and well-being. We adhere to the highest standards and protocols as we collaborate and care for people, without judgment. 100 years of advocating for our mission has secured our advancement, our future and our passion for practicing health care. We are a team you can have fun with and a powerful movement you can be part of. Together we’ll take pride in shaping the future of sexual health and reproductive rights. For those who feel that purpose is critical to their work, this is a gift. In This Together. Planned Parenthood of the Pacific Southwest is an Equal Opportunity Employer. Please visit our careers page for more information: www.pppswcareers.org