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Customer Success Manager (Flagship) - United Kingdom at Magnet Forensics
Magnet ForensicsLondon·1d ago
ManagerFull-timeGoRustAWSRESTAIGit
About the Role
Magnet Forensics is seeking a Flagship Customer Success Manager to lead strategic relationships with high-value customers. This role involves guiding customers through their lifecycle, ensuring value realization, and driving retention and expansion through executive engagement and cross-functional collaboration.
Key Responsibilities
- →Own executive-level relationships and act as a trusted advisor to flagship accounts
- →Lead customer onboarding, implementation, and adoption efforts to accelerate time-to-value
- →Develop and maintain comprehensive customer success plans with measurable outcomes
- →Serve as a subject-matter expert on products and workflows in digital forensics
- →Collaborate cross-functionally to align internal teams and advocate for customer priorities
- →Build deep relationships to foster long-term partnerships and customer advocacy
Requirements
- ✓Proven experience managing strategic enterprise or public-sector customer relationships with C-level engagement
- ✓Strong background in customer success, account management, or technical account leadership
- ✓Deep understanding of complex software products and technical workflows
- ✓Exceptional relationship-building and communication skills for executive and technical audiences
- ✓Experience using Salesforce CRM and Gainsight or similar customer success platforms
- ✓Fluency in French is required
- ✓Previous experience in Digital Forensics and Incident Response or related domains is preferred
- ✓Technical aptitude with certifications like CCST, CCNA, or industry-recognized credentials desirable
- ✓Ability to travel up to approximately 20% and work flexible hours as needed
Benefits
- ★Competitive compensation based on location and qualifications
- ★Opportunities for learning and development
- ★Supportive team environment with a focus on making a difference
